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Contact Details
General Enquiries
Sue-Ann Bower (SA)

South African Office
Telephone +27 12 996 1922 / 1953
Emergency +27 82 636 8333
Fax +27 86 520 7187


Terms & Conditions


Derrann Travel, carries on business under the regulations of the Association of South African Travel Agents (ASATA) and provides clients with travel and/or other services on behalf of principals and/or other agents engaged in, or associated with the travel industry, including inter alia, airlines, tour operators, hotels, shipping companies, car hire and other providers of air, land, sea or any other travel arrangements, products or services or other parties for whom Derrann Travel act as agents (‘Suppliers’).

  • It is your responsibility to familiarise yourself with such terms and conditions (‘the Supplier Conditions’).
  • All products and services, estimates and quotes provided by Derrann Travel are subject to these Standard Conditions of Business (‘the Derrann Travel Conditions’), the ASATA regulations and the Supplier Conditions

Derrann Travel represents Suppliers as agents only, and accordingly on receipt by Derrann Travel of any request for a booking as contained in a brochure or tailored quote. Derrann Travel shall transmit any such booking to the Supplier concerned and endeavour to secure timeously all reservations and arrangements.

All vouchers, receipts and tickets are issued subject to the Supplier Conditions and, by accepting the vouchers and tickets and/or utilizing the services of any person participating in any of Derrann Travel’s tours or packages, YOU will become contractually bound to the Supplier thereof and your sole right of recourse will be against such Supplier.

Neither Derrann Travel nor any holding, parent, subsidiary, affiliated or associated company or representative shall be liable for any loss, injury of, or damage to YOUR person and/or belongings or death whatsoever and you indemnify Derrann Travel and the Suppliers accordingly. DERRANN TRAVEL furthermore do not accept liability for any actions, errors or omissions on the part of any Supplier, which may be prejudicial to YOU or result in loss in any way or form whatsoever.

Suppliers may be acquitted from responsibility in that they act as agents themselves or have contracted out of liability, as may the ultimate principals such as hotels, car hire and coach operators, and it is therefore recommended that appropriate insurance be taken out for all travellers.

Derrann Travel and the Suppliers will under no circumstances be liable for any indirect and/or consequential loss or damages.

Any claim whatsoever must be lodged in writing with Derrann Travel within 30 (thirty) days after the end of the tour.


“The booking” or “the reservation” refer to part, or all of the travel arrangements for transportation, accommodation, sightseeing and other linked travel services made on behalf of a client with Suppliers, and excludes services of a peripheral nature.

Wherever possible DERRANN TRAVEL will endeavour to confirm the status of any booking in writing, but we may not always be able to do so. In such cases, failure to provide written confirmation shall not be considered to negate the validity and conditions of the booking or to constitute an act of negligence on behalf of DERRANN TRAVEL;

In the event of there being an unscheduled extension to the booking caused by flight delay, bad weather, strike or any other cause that is beyond the control of DERRANN TRAVEL, it is understood that expenses relating to these unscheduled extensions (hotel accommodation, etc.) will be for YOUR account;
In the case of air tickets, full payment is required as per the applicable fare rule. If full payment is not received by the applicable date, the airline will automatically cancel the reservation.

In the event of that any Supplier is unable to provide the service confirmed to YOU, DERRANN TRAVEL's policy is always to offer YOU alternative arrangements of similar classification, wherever possible in the same area;

Whilst every effort is made to keep to published itineraries, DERRANN TRAVEL reserve the right to make changes as are deemed necessary, in some cases, conditions such as weather may necessitate an alteration to the tour itinerary and this does not constitute any ground for a refund;

No refunds will be considered for no-shows, or any unused services.

Unless full payment is due at the time of making the booking, all bookings must be accompanied by the requested deposit or guarantee of a deposit to DERRANN TRAVEL - part or all hereof may be non-refundable (This will be specified in the reservation form). The deposit constitutes part of the booking conditions and DERRANN TRAVEL reserve the right to cancel any booking without prejudice, in the event of a deposit or part thereof not being received;

The booking price quoted to YOU (‘the Booking Price’) based on fares, hotel prices, land costs and other relevant costs ruling at the date the DERRANN TRAVEL Booking Confirmation >From (‘the Booking Confirmation’) is submitted to YOU for acceptance. In the event of there being any increase in any of the aforegoing costs prior to the start date of any booking as specified in the Booking Confirmation (the ‘Start Date’), such variation shall be for YOUR account on request by DERRANN TRAVEL, as shall any increase in the Booking Price arising from the fluctuation in rates of exchange between the date the Booking Confirmation is submitted to YOU for acceptance and the Start Date.

The onus will be on YOU to check that there have been no changes in the Booking Price prior to making full payment.

Upon receipt of payment of the Booking Price in full (the date for payment of which will be specified in the Booking Confirmation), Derrann Travel  guarantees the price of land arrangements. However, Airfares are subject to the price and conditions quoted by the airlines and cannot be guaranteed by Derrann Travel.


Final payment (as specified in the Booking Confirmation) of the Booking Price for any booking must be made at least six weeks prior to the Start Date, unless specific arrangements have been made with DERRANN TRAVEL and such arrangement confirmed in writing by DERRANN TRAVEL or unless specified to the contrary in the Booking Confirmation.

Final payment is based upon the quoted and confirmed price specified in the Booking Confirmation, less any deposit paid, plus any additional charges that may have been incurred.

Late bookings: Full payment is due immediately on confirmation and is non-refundable on all late bookings. Some bookings will require full payment at the time of reservation, i.e. prior to confirmation.

Aside from passport, visa and other peripheral service fees (additional fees - see clause 6 below), DERRANN TRAVEL reserves the right to claim the late booking charges, communications, consultation, administration and amendment fees where applicable and YOU undertake to pay such fees upon demand.

Interest at 4% above the current prime bank overdraft rate charged to DERRANN TRAVEL by its bank will automatically be applied to all overdue amounts.

For the business traveller who has a corporate account with DERRANN TRAVEL, the terms for credit are strictly as approved by the DERRANN TRAVEL credit control department upon completion of the DERRANN TRAVEL Credit Application Form. Until such credit is approved or if no credit is approved, payment for the compete booking (excluding any deposit already paid) must be made in cash upon acceptance of the Booking Confirmation.

Any invoice and/or statement received by YOU shall be payable in full and no deduction or alteration may be made by YOU should all or any part of the services booked by DERRANN TRAVEL be unused for any reason.

In the event that DERRANN TRAVEL and/or any Supplier has to incur legal costs for any reason whatsoever, YOU undertake to pay all legal fees (on an attorney and own client scale) upon demand.

Credit card payments
are subject to due completion of and upon the terms and conditions specified in the DERRANN TRAVEL credit card authorization form.

Customers, who have special requests, must specify such requests to DERRANN TRAVEL in the reservation form. Whilst DERRANN TRAVEL will use its best endeavors to accommodate such requests, it does not guarantee that it will.

Travel documents
will not be released unless the Booking Price has been paid in full, a signed Booking Confirmation and acceptance of Standard Conditions of Business and the required SA Reserve Bank currency declaration has been lodged with DERRANN TRAVEL.


DERRANN TRAVEL strongly recommend that the necessary travel insurance cover for the duration of the journey be purchased and are able to advise on the various types of cover available. YOU should especially consider cover against illness and cancellation

Please note that various credit card companies offer limited levels of travel insurance, which DERRANN TRAVEL does not consider sufficient cover for international travel. Kindly check with the respective credit card company in order to obtain the specific details of the cover.

It shall not be obligatory upon DERRANN TRAVEL to effect insurance for YOU except upon detailed instructions given in writing by YOU and all insurance affected by DERRANN TRAVEL pursuant to such instruction will be subject to such exceptions and conditions as may be imposed by the insurance company or underwriters accepting the risk, and DERRANN TRAVEL shall not be obliged to obtain separate cover for any risks so excluded. DERRANN TRAVEL shall not be under any obligation to effect a separate insurance for each customer, but may declare it on any open or general policy. Should the insurers dispute their liability for any reason, YOU will have recourse against the insurers only and DERRANN TRAVEL will not be under any responsibility or liability whatsoever in relation thereto, notwithstanding that the premium of the policy may not be at the same rate as that charged by DERRANN TRAVEL or paid to DERRANN TRAVEL by YOU;

DERRANN TRAVEL will not be responsible if YOU fail to take adequate insurance or no insurance cover at all;

Queries must be addressed to the principal insurer, as DERRANN TRAVEL shall not in any way be held responsible for any and/or all information advanced by its staff in this regard.

Once the insurance has been confirmed and paid for, YOU will be issued with a policy document of the insurer. It is a complex document, which YOU must read BEFORE YOU initiate your travel so that you can address any queries YOU may have to the insurer PRIOR to YOUR departure.


DERRANN TRAVEL will endeavour to assist YOU in obtaining or meeting the requirements for passports, visas, health documents, insurance, foreign exchange, Reserve and other bank approvals, use of credit cards, customs and immigration regulations as well as other peripheral requirements or services falling outside the actual travel arrangements made with Suppliers and referred to as “the booking” or “the reservation”.

However, due to the constant changing nature of such peripheral requirements and services. DERRANN TRAVEL cannot be held liable for ensuring that these requirements and services are provided correctly or timeously or at all, nor the accuracy of any information or any lack of information relating to such requirements and/or services, or if entry is denied for any reason, nor can DERRANN TRAVEL be held responsible for any change of requirements, delays or loss of passport caused by the consulates or embassies concerned.

Accordingly, the responsibility to obtain proper, current and valid passports, visas, vaccinations, inoculations and the like, where required, is YOURS alone.
It is strongly recommended that YOU liase with the consultants or embassies concerned and/or contact the relevant health authorities or clinics yourself. DERRANN TRAVEL can assist YOU with telephone numbers and addresses.


DERRANN TRAVEL will undertake to endeavour to provide the services required by the customer, but in the event of cancellation of the booking for any reason whatsoever, partially or in full, by YOU or on behalf of YOU, DERRANN TRAVEL reserves the right to claim the service, administration, communication and cancellation charges which will inter alia depend on the debits DERRANN TRAVEL receive from its Suppliers;

YOUR attention is drawn to the cancellation conditions and fees specified in the Booking Confirmation (where applicable) and/or the Supplier Conditions.

Failure to cancel
will result in the total booking cost being payable.

DERRANN TRAVEL reserves the right to discontinue and summarily cancel any agreement in respect of which payments have fallen in arrears, and in the event of this right being exercised, the full balance still owing shall immediately become due and payable on demand.

Any cancellation must be in writing.

All onward travel arrangements (local and international) must be reconfirmed 72 hours prior to departure. Failure to do so could result in the cancellation of the remainder of YOUR itinerary and in the total booking cost being payable.

DERRANN TRAVEL reserves the right to cancel any to at any time prior to departure, in which event all payments will be refunded as full and final settlement of all further liability of whatsoever nature, howsoever arising, which may arise as a result of such cancellation.

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